At Deals Aqua Kayaks Store, we’re passionate about getting you out on the water with top-quality gear. Whether you’re kayaking, paddleboarding, or enjoying other water sports, we want your experience with us to be as smooth as your strokes through calm waters.
Shipping Information
Order Processing Time
We typically process all orders within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.
Shipping Options & Delivery Times
We offer two shipping methods to get your water sports gear to you:
- Standard Shipping ($12.95) – via DHL or FedEx
- Estimated delivery: 10-15 business days after shipment
- Free Shipping (orders over $50) – via EMS
- Estimated delivery: 15-25 business days after shipment
Note: Delivery times may vary for international orders and during peak seasons. We currently ship worldwide except to some Asian countries and remote areas.
Our Hassle-Free Returns Policy
We stand behind our products and want you to be completely satisfied with your purchase. If something isn’t right, we’ll make it right.
Key Return Details
- 15-Day Window: Returns accepted within 15 days of delivery
- Original Condition: Items must be unused with original packaging
- Easy Process: Just email us to start your return
Non-Returnable Items
For safety and hygiene reasons, we cannot accept returns on:
- Water Safety & Protection gear (life jackets, helmets, first aid kits)
- Opened dry bags/boxes (unless defective)
- Custom or special order items
Step-by-Step Return Process
Step 1: Initiate Your Return
Email our customer service team at [email protected] within 15 days of receiving your order. Include:
- Your order number
- Item(s) you wish to return/exchange
- Reason for return
- Whether you prefer a refund or exchange
Return Request Template:
Subject: Return Request for Order #[Your Order Number]
Dear Deals Aqua Kayaks Team,
I would like to initiate a return/exchange for my recent order (#[Your Order Number]).
Item(s) for return: [Product Name(s)]
Reason: [Brief explanation]
Preference: [Refund/Exchange for (specify product if exchanging)]
Please advise next steps. I’ve reviewed the return policy and confirm the item(s) are in original condition with packaging.
Best regards,
[Your Full Name]
[Your Contact Information]
Step 2: Receive Return Instructions
Within 1 business day, we’ll email you:
- Return authorization (if approved)
- Shipping instructions
- Return address: 4694 Lyndon Street, New Castle, US 19720
Step 3: Ship Your Return
Pack items securely in original packaging with all accessories. Include a copy of your order confirmation.
Important: Ship using a trackable method. Return shipping costs are the customer’s responsibility unless the return is due to our error.
Step 4: Processing Your Return
Once received at our warehouse:
- Refunds: Processed within 3-5 business days after inspection
- Exchanges: New items ship within 1-2 business days after inspection
Refund Information
Your refund will be issued to your original payment method:
- Credit Cards (Visa/MasterCard/JCB): 3-10 business days to appear on your statement
- PayPal: Typically appears within 24 hours
Note: Original shipping fees are non-refundable unless the return is due to our error.
Damaged or Defective Items
If your gear arrives damaged or defective, contact us immediately at [email protected] with photos of the damage. We’ll arrange a free replacement or return.
International Returns
Customers outside the U.S. are responsible for:
- Return shipping costs
- Any customs/duties fees
- Ensuring proper documentation for return shipments
Need Help?
Our customer service team is ready to assist with any shipping or return questions. Contact us at:
- Email: [email protected]
- Mail: Deals Aqua Kayaks Store, 4694 Lyndon Street, New Castle, US 19720
We typically respond within 24 hours during business days.
Note: This policy applies only to purchases made directly through aquakayaks.com. For marketplace purchases, please contact the respective seller.