Last Updated: [Insert Date]

At Deals Aqua Kayaks Store, we’re as committed to your satisfaction as we are to quality water sports gear. If your purchase didn’t make waves of joy, we’ll help you navigate our simple returns process.

Key Points:

  • 15-Day Window: Returns accepted within 15 days of delivery
  • Original Condition: Items must be unused with original packaging
  • Safety First: Water safety items are non-returnable for hygiene reasons
  • Easy Process: Just email us to start your return

Our Return & Exchange Process

Step 1: Initiate Your Return

Email our customer service team at [email protected] within 15 days of receiving your order. Include:

  • Your order number
  • Item(s) you wish to return/exchange
  • Reason for return
  • Whether you prefer a refund or exchange

Return Request Template:

Subject: Return Request for Order #[Your Order Number]

Dear Deals Aqua Kayaks Team,

I would like to initiate a return/exchange for my recent order (#[Your Order Number]).

Item(s) for return: [Product Name(s)]
Reason: [Brief explanation]
Preference: [Refund/Exchange for (specify product if exchanging)]

Please advise next steps. I’ve reviewed the return policy and confirm the item(s) are in original condition with packaging.

Best regards,
[Your Full Name]
[Your Contact Information]

Step 2: Receive Return Instructions

Within 1 business day, we’ll email you:

  • Return authorization (if approved)
  • Shipping instructions
  • Return address (4694 Lyndon Street, New Castle, US 19720)

Step 3: Ship Your Return

Pack items securely in original packaging with all accessories. Include a copy of your order confirmation. Ship using a trackable method (return shipping costs are customer’s responsibility unless the return is due to our error).

Step 4: Processing Your Return

Once received at our warehouse:

  • Refunds: Processed within 3-5 business days after inspection
  • Exchanges: New items ship within 1-2 business days after inspection

Refund Information

Your refund will be issued to your original payment method:

  • Credit Cards (Visa/MasterCard/JCB): 3-10 business days to appear on your statement
  • PayPal: Typically appears within 24 hours

Original shipping fees are non-refundable unless the return is due to our error.

Non-Returnable Items

For safety and hygiene reasons, we cannot accept returns on:

  • Water Safety & Protection gear (life jackets, helmets, first aid kits)
  • Opened dry bags/boxes (unless defective)
  • Custom or special order items

Damaged or Defective Items

If your gear arrives damaged or defective, contact us immediately at [email protected] with photos of the damage. We’ll arrange a free replacement or return.

International Returns

Customers outside the U.S. are responsible for:

  • Return shipping costs
  • Any customs/duties fees
  • Ensuring proper documentation for return shipments

Need Help?

Our customer service team is ready to assist with any return questions. Contact us at:

Email: [email protected]
Mail: Deals Aqua Kayaks Store, 4694 Lyndon Street, New Castle, US 19720

We typically respond within 24 hours during business days.

Note: This policy applies only to purchases made directly through aquakayaks.com. For marketplace purchases, please contact the respective seller.