Welcome to the Deals Aqua Kayaks Store FAQ page! We’re here to help answer your questions about our products, shipping, returns, and more. Whether you’re a seasoned paddler or just starting your water adventures, we’ve got you covered.

About Our Store

What kind of products do you sell?
We specialize in premium water sports equipment including kayaks, stand-up paddleboards, dry bags & dry boxes, kayak racks & paddle storage, and water safety & protection gear. Our products are designed for adventurers who want reliable equipment for their water activities.
Who is your typical customer?
Our customers are water sports enthusiasts of all levels – from weekend paddlers to serious adventurers. Whether you’re planning a serene lake escape or gearing up for river adventures, we cater to those who value quality equipment at affordable prices for their water-based activities.

Product Questions

Are your kayaks and paddleboards suitable for beginners?
Absolutely! We offer a range of products suitable for all skill levels. Our inflatable kayaks and foldable paddleboards are particularly popular with beginners due to their ease of use and storage. For specific recommendations, feel free to email our customer service team at [email protected].
What makes your dry bags and boxes special?
Our dry bags and boxes are designed with adventurers in mind. They feature waterproof materials, durable construction, and practical designs to keep your gear safe in all water conditions. Many of our products offer additional features like pressure-release valves and multiple carrying options.
Do you offer lightweight options for easy transport?
Yes! We’re proud to offer lightweight, portable solutions like inflatable kayaks and foldable paddleboards that are perfect for adventurers who need easy-to-transport equipment. These options often qualify for lower shipping costs too due to their compact packaging!

Shipping & Delivery

Where do you ship to?
We ship worldwide to bring our premium water sports equipment to paddlers across the globe, excluding some Asian and remote regions. Our warehouse is located in New Castle, US, and we work with trusted carriers to deliver your adventure gear wherever you need it.
What are my shipping options?
We offer two convenient shipping options:
Standard Shipping ($12.95 flat rate): Via DHL or FedEx, delivered in 10-15 days after dispatch – perfect when you need your gear quickly.
Free Shipping: Via EMS on orders over $50, delivered in 15-25 days after dispatch – ideal when you’re planning ahead and stocking up on multiple items.
How long does order processing take?
Our team of fellow water enthusiasts carefully prepares your gear for shipment within 1-2 business days after your order is placed. You’ll receive tracking information as soon as your package leaves our facility.
Can I track my order?
Yes! For both Standard and Free Shipping options, we provide tracking information as soon as your package is dispatched. You’ll receive an email with all the details to follow your adventure gear’s journey to your doorstep.

Returns & Exchanges

What is your return policy?
We stand behind every product we ship with our 15-day return policy. If your gear doesn’t meet your expectations (though we’re confident it will!), simply contact us at [email protected] within 15 days of receipt to initiate a return.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the return is due to our error or a defective product. We recommend using a trackable shipping service for returns.
How long does it take to process a refund?
Once we receive your returned item, we’ll process your refund within 5-7 business days. The time it takes for the refund to appear in your account depends on your payment provider.

Payment & Account

What payment methods do you accept?
To make your purchase as smooth as a calm lake at sunrise, we accept:
– Visa
– MasterCard
– JCB
– PayPal
Is my payment information secure?
Absolutely. We use industry-standard encryption to protect your payment information. We don’t store your full payment details on our servers after your transaction is complete.
Do I need an account to place an order?
No, you can check out as a guest. However, creating an account allows you to track your order history and makes future purchases quicker and easier.

Still Have Questions?

Our customer service team – fellow water sports lovers – are always happy to help at [email protected]. We typically respond within 24 hours during business days.

Ready to make waves? Browse our collection of kayaks, paddleboards, and essential accessories today!

The Deals Aqua Kayaks Team
4694 Lyndon Street, New Castle, US 19720